Terms and Conditions

Table of contents:

 

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Costs in case of withdrawal

Article 8 - Exclusion of the right of withdrawal

Article 9 - The price

Article 10 - Conformity and warranty

Article 11 - Delivery and implementation

Article 12 - Duration transactions: duration, cancellation and extension

Article 13 - Payment

Article 14 - Complaints

Article 15 - Disputes

Article 16 - Additional or different provisions

Article 1 - Definitions

 

The following definitions apply in these terms and conditions:

1. Withdrawal period: the period within which the customer can make use of his right of withdrawal;

2. Customer: the natural person who does not act in the exercise of a profession or business and who enters into a distance agreement with the entrepreneur;

3. Day: calendar day;

4. Duration transaction: a distance agreement with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;

5. Sustainable data carrier: any means that enables the customer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

6. Right of withdrawal: the possibility for the customer to cancel the distance agreement within the cooling-off period;

7. Entrepreneur: the natural or legal person who offers products and / or services to customers at a distance;

8. Distance agreement: an agreement whereby, in the context of a system for distance selling of products and / or services organized by the entrepreneur, until the conclusion of the agreement use is made exclusively of one or more techniques for communication on distance;

9. Technology for distance communication: means that can be used to conclude an agreement, without the entrepreneur and the entrepreneur having come together in the same room at the same time.

Article 2 - Identity of the entrepreneur

 

Safetyonline B.V.

 

Krimpen aan de Lek

Email address: sales@safetyonline.eu

Chamber of Commerce number: 51548518

Article 3 - Applicability

 

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and.

2. Before the distance agreement is concluded, the text of these general terms and conditions is made available to the. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible upon request.

3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the electronic means in such a way that it is can be stored in a simple way on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be read electronically and that they will be sent free of charge at the request of the electronically or otherwise.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the applicable provision that is most relevant to him can always be invoked. is beneficial.

Article 4 - The offer

 

1. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

3. Each offer contains such information that it is clear what the rights and obligations are that are attached to accepting the offer. This concerns in particular:

• the price including taxes;

• the possible costs of delivery;

• the manner in which the agreement will be concluded and which actions are required for this;

• whether or not the right of withdrawal is applicable;

• the method of payment, delivery and implementation of the agreement;

• the period for accepting the offer, or the period within which the entrepreneur guarantees the price;

• the level of the rate for communication at a distance if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;

• whether the agreement will be archived after its conclusion, and if so, how it can be consulted before;

• the way in which, prior to the conclusion of the agreement, the information provided by him under the agreement can be checked and, if desired, corrected;

• any other languages ​​in which, in addition to Dutch, the agreement can be concluded;

• the codes of conduct to which the entrepreneur is subject and the way in which these codes of conduct can be consulted electronically; and

• the minimum duration of the distance agreement in the event of an extended transaction.

Article 5 - The agreement

 

1. The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance of the offer and compliance with the corresponding conditions.

2. If the provider has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the contract can be dissolved.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the electronic payment can be made, the entrepreneur will take appropriate security measures.

4. The entrepreneur can - within the law - inform himself if he can meet his payment obligations, as well as all those facts and factors that are important for a sound conclusion of the distance agreement. If on the basis of this investigation the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.

5. The entrepreneur will send the following information with the product or service, in writing or in such a way that it can be stored in an accessible manner on a durable medium:

a. the visiting address of the establishment of the entrepreneur where complaints can be made;

b. the conditions under which and the way in which the right of withdrawal can be used, or a clear statement regarding the exclusion of the right of withdrawal;

c. the information about guarantees and existing service after purchase;

d. the information included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to him before the execution of the agreement;

e. the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration.

6. In the case of an extended transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal

 

1. When purchasing products, it has the option to terminate the agreement without giving any reason within 14 days. This cooling-off period starts on the day following receipt of the product by the representative or a representative made known to the entrepreneur in advance.

2. During the reflection period, the careful handling of the product and the packaging. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 - Costs in case of withdrawal

 

1. If the user makes use of his right of withdrawal, the costs of the return shipment will be borne at most.

2. If the person has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.

Article 8 - Exclusion of the right of withdrawal

 

1. The entrepreneur can exclude the right of withdrawal to the extent provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in time for the conclusion of the agreement.

2. Exclusion of the right of withdrawal is only possible for products:

a. that have been established by the entrepreneur in accordance with specifications of the;

b. that are clearly personal in nature;

c. that cannot be returned due to their nature;

d. that can spoil or age quickly;

e. whose price depends on fluctuations in the financial market over which the entrepreneur has no influence;

f. for individual newspapers and magazines;

g. for audio and video recordings and computer software of which the seal has been broken.

3. Exclusion of the right of withdrawal is only possible for services:

concerning accommodation, transport, restaurant business or leisure activities to be carried out on a certain date or during a certain period;

b. of which the delivery with the express consent of the has begun before the cooling-off period has expired;

c. concerning bets and lotteries.

Article 9 - The price

 

1. During the validity period stated in the offer, the prices of the products and / or services offered are not increased, except for price changes due to changes in VAT rates.

2. Contrary to the previous paragraph, the entrepreneur can offer products or services with variable prices that are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: a. these are the result of statutory regulations or provisions; or

b. has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

5. The prices stated in the range of products or services include VAT.

Article 10 - Conformity and Warranty

 

1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the entrepreneur can enforce on the basis of the agreement.

Article 11 - Delivery and implementation

 

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.

2. The place of delivery is the address that the company has made known.

3. Taking into account that which is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed, though at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot be carried out or can only be partially carried out, the latter will be notified no later than 30 days after he has placed the order. In that case, De has the right to terminate the agreement without costs and is entitled to any compensation.

4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid as quickly as possible, but no later than 30 days after dissolution.

5. If delivery of an ordered product appears to be impossible, the entrepreneur will endeavor to make a replacement item available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of a possible return shipment are at the expense of the entrepreneur.

6. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the representative or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Duration transactions: duration, cancellation and extension

 

Cancellation

1. The can at all times terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services with due observance of the agreed termination rules and a notice period of at most one month.

2. The contract may be entered into for a definite period of time and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the specified duration, subject to agreed cancellation rules and a cancellation period of one month at most.

3. The agreements referred to in the previous paragraphs may:

- cancel at any time and are not limited to cancellation at a specific time or in a specific way lth period;

- cancel at least in the same way as they are entered into by him;

- always cancel with the same cancellation period as the entrepreneur has stipulated for himself.

Extension

4. An agreement that has been entered into for a definite period of time and that extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a specific duration.

5. Contrary to the previous paragraph, an agreement that has been entered into for a definite period of time and that extends to the regular delivery of daily, weekly and weekly newspapers and magazines may be tacitly renewed for a specific duration of a maximum of three months, if this extended agreement can cancel at the end of the extension with a notice period of at most one month.

6. An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if it may terminate at any time with a notice period of at most one month and a notice period of at least one month. maximum three months in case the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

7. Agreements with a limited duration for the regular introduction of daily newspapers, news and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and will end automatically after the trial or introductory period.

Expensive

8. If an agreement has a duration of more than one year, the agreement may be terminated at any time after one year with a cancellation period of at most one month, unless reasonableness and fairness preclude cancellation before the end of the agreed duration. .

Article 13 - Payment

 

1. Unless otherwise agreed, the amounts due must be paid within 14 days after the commencement of the reflection period as referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period commences after the has received the confirmation of the agreement.

2. When selling products to and in general terms and conditions, an advance payment of more than 50% may never be stipulated. When an advance payment has been stipulated, the party cannot assert any rights regarding the execution of the relevant order or service (s), before the advance payment has been made.

3. The has the duty to immediately report inaccuracies in payment data provided or specified to the entrepreneur.

4. In the event of default by the entrepreneur, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known in advance.

Article 14 - Complaints

 

1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.

2. Complaints about the implementation of the agreement must be submitted promptly, fully and clearly described to the entrepreneur, after the defects have been discovered.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within a period of 14 days with a message of receipt and an indication of when he can expect a more detailed answer.

4. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

Article 15 - Disputes

1. Dutch law applies exclusively to agreements between the entrepreneur and those to which these general terms and conditions apply.

Additional or different provisions

Article 16 - delivery

The customer or a person designated by the customer is expected to receive the goods at the time of delivery. If at the intended time of delivery neither the Customer nor a person designated by him is present at the delivery address or if the Customer or the aforementioned designated person is unable or unwilling to receive the package, Delekkerstekaas.nl will be from that moment on. no longer guarantee the good temperature of the contents of the package. In such a case, the delivery person will, if possible, deliver the package to the neighbors or neighbors and leave a note in your letter box.

The Client is obliged to purchase the purchased items within the agreed period and / or at or around and around the agreed time. If no agreed period and / or at an agreed time as referred to in the previous sentence is stated in the order confirmation, a period of three working days applies after placing the order.

Article 17 - Returns

If, within 14 working days after your order has been delivered to you, you will be able to inspect certain products toc If you do not want it, you can return it to us. To do this, download the return form via our webshop and add this form to the product that you are returning.

Article 18 - Complaints procedure

 

If you receive products in a damaged condition, or receive products that do not meet the quality requirements that may be imposed on the product in question, we request that you inform us of this within 7 days of delivery. We request that you email a photo of the product to sales@safetyonline.eu. You will receive a response to your complaint within 3 working days.